Frequently Asked Questions

Getting started

What is Tapreelz?

Tapreelz is an AI-powered video platform for creators and brands. You can upload and process videos, build courses, grow an audience, and monetize your work — with built-in tools for analytics, community, and promotion.

How do I create an account?

Head to the sign-up page, choose the option that best describes you, pick a username, and you're in. You can also sign in with a supported provider where available.

How much does it cost?

You can get started for free. Some advanced features are part of paid plans or one-time purchases; pricing is always shown before you buy.

Content & creating

What can I upload?

You can upload videos and create shorts, posts, and courses, as long as you have the rights to the content and it follows our Community Rules. Uploading content you don't own may lead to removal under our Copyright & DMCA Policy.

How long until my video is ready to watch?

Videos typically become playable shortly after upload as we process a standard quality first, then add higher resolutions in the background for the best playback experience.

How do the AI features work?

AI-assisted tools can help you generate scripts, summaries, and ideas. AI output is provided as a starting point — always review it for accuracy and make sure you have the rights to anything you publish.

Monetization & payments

How can I earn money?

Eligible creators can earn through subscriptions, course and service sales, tips, and our affiliate program. Some monetization features require identity verification and a supported payout method.

What are coins/credits, and can I get a refund for them?

Coins and credits are virtual items used inside the platform. They have no cash value and are generally non-refundable. See our Terms of Use for details.

How do subscriptions and billing work?

Paid subscriptions renew automatically until you cancel, which you can do anytime from your account settings. For billing questions, email billing@tapreelz.com.

When do I get paid?

Payouts follow the schedule and minimums in your creator dashboard and may require completed identity (KYC) and tax information. We may hold payouts to address fraud, refunds, or chargebacks.

Account & safety

How do I keep my account secure?

Use a strong, unique password and keep your login details private. If you notice anything suspicious, contact support@tapreelz.com right away.

How do I report something that breaks the rules?

Use in-product reporting where available, or email abuse@tapreelz.com. For copyright, follow our DMCA process.

How do I delete my account?

You can delete your account from your settings. To request help or a copy of your data, contact privacy@tapreelz.com. See our Privacy Policy for more on your rights.

Still need help?

Reach our team anytime through the Contact page or at support@tapreelz.com.